Hi77 takes your privacy very seriously. This document transparently explains how we collect, use, store, and protect your personal information when you use our platform. Your data security is not merely a promise — it is a responsibility we uphold every day.
Hi77 ("we", "Platform", or "hi77") is committed to protecting the privacy of all users who use our services. This Privacy Policy is prepared in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international best standards in data protection.
This policy applies to all information you provide to hi77 through the official website, iOS and Android mobile apps, and all your interactions with our platform, including account registration, deposits, withdrawals, and use of customer support services.
We understand that your trust is hi77's most valuable asset. Therefore, we never sell, rent, or share your personal data with any party for marketing purposes without your explicit and express consent.
Hi77 only collects information that is strictly necessary to provide a safe, seamless, and responsible service. The following are the categories of data we collect:
In addition to information you provide directly, we also automatically collect technical data when you use the platform — such as device type, operating system, browser version, and general usage patterns. This data is used solely to improve platform performance and security.
Every piece of information we collect has a specific and controlled purpose. hi77 uses your personal data for the following purposes:
Hi77 does not sell or rent your personal data to any third party for commercial purposes. However, in operating the platform, we may need to share certain information with the following parties under limited and controlled circumstances:
Hi77 continuously invests in best-in-class security infrastructure to ensure your data is always protected. The following are the security layers we have implemented:
Hi77 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us recognize you during repeat visits.
You can manage or delete cookies through your web browser settings. Please note, however, that disabling certain cookies may affect platform functionality — for example, you may be required to log in again each time you access hi77.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by hi77:
| Your Rights | Description | How to Claim |
|---|---|---|
| Access | Request a copy of the personal data we hold about you | Contact support via Live Chat |
| Correction | Request correction of inaccurate or incomplete data | Update in account settings or contact support |
| Deletion | Request deletion of your personal data (subject to legal retention requirements) | Submit a written request to support |
| Objection | Object to the processing of your data for direct marketing purposes | Unsubscribe or contact support |
| Processing Restriction | Request restrictions on how we process your data in certain circumstances | Contact support with your request details |
Hi77 only retains your personal data for as long as it is needed for the purposes stated in this Privacy Policy, or as required by applicable Malaysian law.
Once the retention period expires, your personal data will be securely deleted or anonymised using methods consistent with industry standards. Anonymised data cannot be used to identify you and may be retained for statistical purposes indefinitely.
Hi77 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or service improvements. All changes will be posted on this page with a clear update date.
For significant changes that affect how we use your personal data, we will notify you via your registered email or an in-platform notification at least seven (7) days before the changes take effect. This gives you sufficient time to review the changes and make an informed decision.
If you disagree with any changes to this Privacy Policy, you have the right to close your account and request deletion of your personal data (subject to applicable legal retention obligations).
If you have any questions, concerns, or complaints regarding how hi77 handles your personal data, our privacy team is ready to assist. We are committed to addressing every enquiry seriously and responding within a reasonable timeframe.
For formal complaints related to data protection, please submit a written request including your full name, account number, complaint details, and any supporting documentation. All privacy complaints are handled confidentially and will be investigated transparently.
Data security is not optional — it is the foundation of every decision we make at hi77
All data transmitted between your device and hi77 servers is protected by 256-bit SSL encryption — the same level of security used by leading financial institutions worldwide. Your stored data is also fully encrypted.
Hi77 has never and will never sell your personal information to any party for marketing or commercial purposes. Your data is shared only when necessary to deliver our services, or when required by law.
Hi77's KYC process is handled using advanced document verification technology. Copies of your MyKad or passport are stored in an isolated environment with strictly limited internal access and are subject to regular audits.
Hi77 undergoes regular security audits by independent, accredited third-party audit firms. This ensures our data protection systems consistently meet or exceed the latest industry standards and Malaysia's PDPA requirements.
You have full control over your personal data. Update your information, withdraw marketing consent, or request data deletion — all easily done through your account settings or by contacting our support team.
Every aspect of personal data handling at hi77 is designed to fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA). We continuously monitor the latest legal developments to ensure ongoing compliance.